Terms
Delivery
There is a choice of postage with some being sent Tracked 24 or 48. I aim to post the next working day, unless items are made to order.
Wherever possible I re-use packaging to reduce waste.
Refunds
UK customers have the right to cancel their purchase within 14 days of receipt, and this must be in writing within that time period. Goods must be returned in the original condition they were sent and shipped at your cost. Please ensure that goods are securely packaged. Once they have been received and checked they are in the same condition they were posted in, I will issue the refund (less postage). On the rare occasion a damage happens in transit, then a replacement will be offered once they have been sent back, or a full refund including any postage costs will be issued.
Care of Stones
Stones are made from recycled glass and have been CE/UKCA tested for over 3 year olds - they should be kept away from babies and young children.
They are sealed with a high quality toy safety varnish and should not be submerged in water.
While the stones are able to withstand knocks and scratches, care should be taken when handling them, as they would be liable to damage if not used as intended.
Depending on the activities for the stones, they may be prone to slight wear and tear over time when lovingly used.
PDF Information
All ready made PDFs will be sent to the email address given on completion of order, once it has been seen and confirmed (no actual hard copies are posted). Please allow a few minutes while the download is in process.
If you are having trouble locating the file, please check your spam/junk emails in the first instance. Any further issues and the file will be re-sent.
Should there be any problems with downloading the file, it is possible there is an issue with your web browser. Please disable any non-standard add-ons like ad blockers/toolbars that have been installed and try again.
Once you have received the file, it can be freely copied, distributed and displayed.
*No refunds are given with PDFs but should you experience any problems, please do not hesitate to contact me.
Terms of Use
'Nurture Gnomes' is a trademarked business and all material is copyright, unless permission is given for files to be freely copied and distributed (as in some purchased PDFs).
You must not use this work for commercial purposes nor sell for financial gain.
You may not alter or change any work produced by the Nurture Gnomes brand.
Questions
Please do feel free to contact me with any questions - always happy to help.
